Privacy Policy

Information We Collect

Information you give us

When you place an order or contact us, we may collect:

• Your name
• Delivery address and city
• Email address
• Phone or WhatsApp number
• Order details, including the products and quantities you buy
• Anything you write to us through the contact form, email, phone or WhatsApp
• Product reviews and ratings you choose to submit

Information collected automatically

• IP address
• Device type and browser
• Pages visited and time spent on them
• The website or advertisement that referred you
• Cookies and similar tracking data

How We Use Your Information

• To confirm, process and deliver your orders
• To contact you about an order, including delivery confirmation by call or WhatsApp
• To answer your questions and provide customer support
• To improve our website, product range and service
• To prevent fraudulent or abusive orders
• To send offers and updates — only if you have asked us to

Sharing Your Information

We do not sell your personal data. We share information only where it is necessary to run the store, and only with:

• Courier and logistics companies, so they can deliver your order
• Our email and hosting providers
• Analytics and advertising partners, such as Meta (Facebook) Pixel
• Legal or regulatory authorities, where the law requires it

Everyone we work with is required to protect your information.

Payment Information

Orders on this website are Cash on Delivery. You pay the courier when your parcel arrives, so we do not ask for or store credit card, debit card or bank account details on our servers. We will never call you to request a card number, PIN or one-time password — if someone does, it is not us.

Cookies & Tracking Technologies

We use cookies to:

• Keep the items in your shopping cart between pages
• Remember your preferences
• Understand how the website is used, so we can improve it
• Measure the performance of our advertising

You can disable cookies in your browser settings, but parts of the store — the cart in particular — will stop working correctly.

Marketing Communications

With your permission, we may send you:

• Promotional emails and SMS or WhatsApp updates
• Sale and special-offer announcements
• New arrival and restock notifications

You can unsubscribe at any time using the link in our emails, or by replying STOP or emailing info@jasmineluxe.com.

Data Retention

We keep your information only as long as we need it to:

• Fulfil and, if needed, re-check your orders
• Provide after-sales support and handle returns
• Meet our legal, accounting and tax obligations
• Resolve disputes and enforce our agreements

Your Rights

Subject to applicable law, you may ask us to:

• Tell you what personal data we hold about you
• Correct information that is wrong or out of date
• Delete your data, where we are not required to keep it
• Stop sending you marketing messages

To exercise any of these, email info@jasmineluxe.com from the address you used with us, or call +92 370 043 2319.

Data Security

We use appropriate technical and organisational measures — including an encrypted (HTTPS) connection and restricted administrative access — to protect your information from unauthorised access, loss, misuse or alteration. No transmission over the internet can be guaranteed to be 100% secure, so we cannot promise absolute security.

Children’s Privacy

Our store is not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Third-Party Links

Our website and social media posts may link to other websites. We are not responsible for the content or privacy practices of those sites — please read their policies.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes are posted on this page with a new revision date at the top.

Contact Information

• Business Jasmine Luxe
• Address Shop G-28, Zainab Tower, Model Town Link Road, Lahore
• Phone & WhatsApp +92 370 043 2319
• Email info@jasmineluxe.com

By using our website, you consent to the terms of this Privacy Policy.